Conflict Resolution-
Dealing With Difficult People

Edward Deming, the father of quality management, has said that people can face almost any problem, except the problem of people. We can work long hours, face declining business, even the loss of our job, but we can’t deal with the difficult people in our lives. Conflict Resolution - Dealing with Difficult People will help participants identify some of the ways they may be contributing to these problems. The course materials provide participants with strategies they can adopt, to use at work as well as in their personal life.

Participants will learn to:

•    Recognize how their own attitudes and actions impact on others
•    Find new and effective techniques for managing negative emotions
•    Develop coping strategies for dealing with difficult people
•    Identify times when they have the right to walk away
•    Learn some techniques for managing and dealing with anger
•    Recognise and prevent problems from occurring

Sample Course Outline 

Reciprocal Relationships

Dealing with Change

The Agreement Frame

The Ten Commandments of Change

Preventing Problems

Dealing with Problems

Causes of Difficult Behavior

The Five-Step Process

Changing Yourself

Why Don’t People Do What They're Supposed To Do?

Managing Anger

De-Stress Options You Can Use Right Now!

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